01
What we collect
In shortAccount details and request metadata. Prompts and outputs pass through.
We collect what we need to run the gateway, bill for it and show you what each route delivered and consumed. Nothing in this list is collected for advertising.
Account details
Your name, work email, company name, billing address and VAT number, plus the people you invite to your workspace and their roles. Card payments go through our payment processor; we never see or store the full card number.
Request metadata
For every request that passes through Joulis we record what the dispatch ledger needs: the policy, the route chosen, the candidates checked, latency measured at the gateway, token counts and estimated accelerator energy. A stored record looks like this:
req_01J9X4K2- policy
- support-summaries
- route
- gannet-s
- candidates
- gannet-s, gannet-l
- latency
- 1.18 s measured
- tokens
- 1,840 in · 212 out
- energy
- 0.20 Wh est.
- status
- within budget
- prompt
- not stored
- output
- not stored
Logging off for this policy. Energy covers accelerator energy only and leaves out facility overhead.
Prompts and outputs
The text you send and the text your provider returns pass through Joulis to your providers and back. We hold them in memory for the length of the request and do not store them afterwards, unless you turn on logging. Logging is off by default, is set per policy, and you choose how long logs are kept.
Visits to joulis.io
Our website counts page views with a first-party, cookieless analytics tool that does not identify you. We set no advertising cookies.
02
How we use it
In shortTo route, report and bill. Nothing else.
We use account details to run your workspace, send service notices and invoice you. We use request metadata to apply your policies, build the reports and benchmarks in your dashboard, detect abuse and keep the gateway running.
We do not sell personal data, use it for advertising, or use your prompts, outputs or metadata to train models.
Our legal basis is the contract with you for your account and for routing, our legitimate interest in a secure, reliable service for abuse detection, and your consent for optional product emails, which you can withdraw at any time.
03
Your providers
In shortModel providers process inference under their own terms.
Joulis routes each request to a model provider you have connected, with the API keys you add to your workspace. The provider processes the request under its own terms and privacy policy, which you accept with that provider directly.
We do not control what a provider does with the content it receives. Check each provider's retention and training settings before you add it to a route; your workspace lists every provider a policy can route to.
Inference is billed to you by the providers, not by Joulis.
04
Retention
In shortMetadata for 13 months. Logs only if you turn them on.
We keep each kind of data for a fixed period, then delete it.
| Data | Kept for | Then |
|---|---|---|
| Account details | While your account is open, plus 30 days | Deleted |
| Request metadata | 13 months | Deleted |
| Prompts and outputs, logging off | The length of the request | Not stored |
| Prompts and outputs, logging on | 7 to 90 days, set per policy | Deleted |
| Invoices and billing records | 7 years, as tax law requires | Deleted |
| Backups | 35 days, rolling | Overwritten |
When you close your account, we delete your workspace data within 30 days, except the records the law requires us to keep.
05
Your rights
In shortAsk us, and we answer within 30 days.
Wherever you are, you can ask us to:
- show you the personal data we hold about you;
- correct it if it is wrong;
- delete it, unless the law requires us to keep it;
- export it in a common, machine-readable format;
- stop or limit a use you object to;
- withdraw a consent you gave earlier.
Write to privacy@joulis.io from the email on your account. We answer within 30 days and may ask you to confirm who you are first. If you are not satisfied, you can complain to the data protection authority where you live or work; ours is the Dutch Autoriteit Persoonsgegevens.
Workspace owners can also export or delete request metadata at any time from the workspace settings.
06
Terms of use
In shortUse it lawfully. We bill the gateway; providers bill inference.
These terms apply when you use the Joulis gateway, API or dashboard. If your company signed an order form with us, the order form prevails where it differs.
Acceptable use
Do not use Joulis to break the law, to send content your providers do not allow, to probe or overload the gateway, or to resell access without a written agreement with us. We may suspend a policy or an API key that puts the service or other customers at risk, and we will tell you why.
Availability
We aim to keep the gateway available 99.9% of each calendar month and publish every incident on our status page. When a provider is down, your policy's fallback route applies; without one, the policy reports the exception before the request runs.
Gateway fee and provider charges
The gateway fee depends on your plan, for example €99 per month for 100,000 requests, billed monthly in advance by Joulis. Inference charges are separate: each model provider bills you for the requests it serves, at its own prices. Prices exclude VAT.
Changes
When we change these terms or this policy in a way that matters, we email workspace owners 30 days before the change takes effect.
- Logging retention set per policy, from 7 to 90 days.
- Added the section on your providers.
- First published version.
07
Contact
For anything on this page, including a request about your data, write to us. A person on our team reads every message.
Postbus 10482
1001 EL Amsterdam, Netherlands
This page explains our practices in plain language; your signed agreement with Joulis prevails where the two differ.
