Aya and Ilan. Two guides, one clock.

Veyro is two people who know the city and the airport timetable equally well. You meet one of them at the start of your loop.

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Aya Venn, in a linen shirt, under a stone arcade on the harbourAya Venn
Ilan Reis, in a dark jacket, at a tram stop with a yellow tram behind himIlan Reis
Aya, airline ground team
6 years
Ilan, city trams
19 years
Languages between them
5
Loops they lead
3
Aya Venn smiling under a harbour arcade

Aya Venn a ground team's eye

Aya, 34, grew up two streets from the quay and spent six years on an airline ground team before she started walking people through the old town. She leads with the clock in one hand.

Languages

  • English
  • French
  • Arabic
Aya opens a route card on the quay while two travellers with cabin bags lean in
Old Quay

The steps are slick until ten. We take the ramp on wet mornings.

Counter

The second counter fills after noon, so I phone ahead from the arcade.

Ilan Reis a tram driver's eye

Ilan, 51, drove the city's trams for nineteen years. He knows which car has the low floor, and when the market line runs slow. He plans every return from the airport backwards.

Ilan Reis at a tram stop

Languages

  • Portuguese
  • English
  • Spanish
Ilan talks with two travellers on a wooden tram
Field notesMarket Tram Loop

  • Stand by the second door. The tram tilts on the market corner.

  • If a car is late I take us to the rail hall on foot. It is eleven minutes.

How a guide keeps the return

The same three moves on every loop. Ilan plans the way back first, Aya calls it out loud.

A guide shows two travellers the way from a tram stop

  1. On the morning

    Checks your arrival

    Your guide follows your flight on the morning and writes to you if the buffer shrinks.

  2. At the middle stop

    Calls the halfway point

    At the middle stop the group hears the time left and the plan for the way back.

  3. On the way back

    Walks you back

    Your guide rides back with the group and leaves once everyone is in the hall.

A morning at work on the Old Quay Loop

Five times from Aya's clock, from the door at 10:00 to the hall at 13:15.

  1. Aya hands a folded route card to two travellers by the glass doors

    Arrivals Door 4

    Aya meets the group at the door.

  2. A guide points across the harbour for a father and daughter

    Old Quay

    On wet mornings she takes the ramp.

  3. Two travellers talking with a stallholder over crates of fish and fruit at the market

    Market corner

    The middle stop. The group hears the time left.

  4. Travellers and a guide laugh over small cups at a worn wooden counter

    Counter coffee

    She has phoned ahead from the arcade.

  5. Travellers with cabin bags walking through the tall glass doors of the arrivals hall

    Back at the airport

    She leaves once everyone is in the hall.

What travellers remember about their guide

4.9 out of 5 from 2,180 travellers

Marcus Bell talking on a street with a tram behind him
Window 7 h 00 min

Aya kept an easy eye on the clock.

Six years on a ground team shows. She called time over coffee, nobody rushed, and we were back at 13:15.

Marcus BellOld Quay Loop, Accra to London connection
Window 6 h 30 min

Ilan told us where to stand, and he was right.

By the second door, he said, the tram tilts on the market corner. My mother held on and laughed the whole way round.

Priya NairPriya NairMumbai to Rome connection
Window 7 h 20 min

Aya slowed right down on the ramp.

I had been awake since Doha. She stopped at the top, showed me the quay and let me get my breath.

Noor HaddadNoor HaddadDoha to Lisbon connection
Window 6 h 40 min

Ilan knew every driver on the line.

He drove these trams for nineteen years. A driver rang the bell for him and we all laughed.

Tomás RiveraTomás RiveraBogotá to Madrid connection
Window 8 h 05 min

Aya ordered for me at the counter.

I could not read the menu. She pointed, I tasted, and the man at the counter insisted on a second cup.

Keiko SatoKeiko SatoOsaka to Paris connection
A guide and five travellers with cabin bags walk along a stone quay toward the sea

Pick a date? We'll meet you there.

Book the loop that fits. Aya or Ilan takes it from there.

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13:15

Back at the airport, 2 h 45 min before a 16:00 flight