Changes, delays and where to meet

Plain answers for the morning around your connection, and a real person when you would rather ask.

A guide hands a folded route ticket to two travellers with cabin bags in the arrivals hall

At the door ten minutes before the meet

Before your day: hello@veyro.co
On the day: +1 555 0142
Reply time: One working day
Guide hours: 07:00 to 14:00

What do you need help with today?

Pick the closest match. Each card jumps straight to the answers.

ChangesMove a date, update your flight times or cancel.3 answers DelaysWhat happens if you land late or the loop runs behind.3 answers Meeting pointsArrivals Door 4, Rail Hall Gate 2 and Forecourt Bay 7.3 places ContactEmail before your day. Call your guide on the day.2 ways

Changes to your booking, up to the day before

Everything runs through your confirmation email. Reply to it and we do the rest.

Can I move my booking to another date?

Yes, up to 24 hours before the meeting time. Reply to your confirmation with the new date and your new flight times, and we will check the window again.

What if my flight times change?

Tell us as soon as your airline does. If the new window still clears the checks you keep your place. If not, we refund you in full.

How do I cancel?

Reply to your confirmation. Cancelling is free up to 24 hours before the meeting time. After that the booking is charged unless we cancel it.

24 h

Free to change or cancel up to 24 hours before the meeting time.

Delays on the day, and what happens next

Every loop sits between two buffers. If one of them goes, this is what happens.

Route buffer: 1 h; Before the meet
Old Quay Loop: 10:00 to 13:15; Meet to return
Airport buffer: 2 h 45 min; After the return

My flight is landing late. What happens?

If you land after the route buffer has gone, the loop leaves without you and we refund you in full. Your guide will message you before the meeting time.

What if the loop itself runs late?

Your guide shortens the last stop to protect the return time. If the rail link stops, they will find the next way back and stay with the group.

Do you promise I will make my flight?

No. The buffers are planned with care, but your connection stays your responsibility and we make no claims about airport procedures.

Meeting points, one for each loop

Fixed places, inside or just outside the airport. Your booking confirmation names yours.

Travellers with cabin bags walking through the tall glass doors of the arrivals hall

Arrivals Door 4

Old Quay Loop

Inside the hall, at the fourth glass door from the exit.

AyaSee loop

Ilan talks with two travellers on a wooden tram

Rail Hall Gate 2

Market Tram Loop

Take the lift down one level and wait by the ticket gates.

IlanSee loop

A guide shakes hands with a traveller arriving with a cabin bag

Forecourt Bay 7

Two Counters Loop

Outside arrivals, under the canopy at the seventh bay.

AyaSee loop

A folded route ticket beside an espresso

Be there ten minutes before the meeting time. Your guide carries a folded route ticket with the Veyro mark.

Straight answers, before you book

The things travellers ask us most while they are still weighing up a long connection.

A guide walks with six travellers and their cabin bags through a stone square

How long a connection do I need?

At least 6 hours between landing and departure. That holds a 1 h route buffer before the meet and a 2 h 45 min airport buffer after the return. Landing at 09:00 for a 16:00 departure qualifies. Landing at 11:00 for the same departure does not, and we never book it. The Timing guide shows the sums.

Do you store large bags?

No. The loops are cabin bags only, and your bag stays with you all morning.

Do I need a visa?

We cannot advise on visas. Please ask your airline before you book.

How many people are on a loop?

Eight people at most, six on Two Counters.

What does the price include?

Prices are per person. Aya or Ilan is with you from the fixed meeting point until you are back, and rail and tram tickets are covered.