Three specialists. One job each.

They look strange. They work exactly. Each one has a narrow job, a short list of tools and a written limit.

Odile, Bastien and Wren standing together in full costume, deadpan.
Odile in her collar of white envelopes, reading a letter.

Odile

Sales intake

Reads every inbound first. Will not guess a budget.

Does
Reads the email, classifies it and proposes the next step
Tools
InboxCRM, read
Stops for
Any reply to a customer
Receipt 4127-0208:41:07
Did
Read Milo Serin's email
Demo request, Thu 14:00
Close-up of folded white envelopes layered like armour.
Bastien in his ruff of calendar leaves, a dozen watches stacked up one arm.

Bastien

Scheduling

Holds the slot, checks it twice, then asks before booking.

Does
Finds the time, holds it and prepares the booking
Tools
CalendarInbox, draft
Stops for
Every booking
Receipt 4127-0308:41:12
Did
Held Thu 12 Nov, 14:00
Paused for your approval
Close-up of chrome wristwatches stacked along a forearm.
Wren in a cape of index cards, holding up a single card.

Wren

CRM upkeep

Keeps every record current and says exactly what changed.

Does
Updates fields, adds notes and flags duplicates
Tools
CRM
Stops for
Merges and deletions
Receipt 4127-0608:44:33
Did
Updated Alder Fern Studio
Recorded: Demo booked
Close-up of black and white index cards layered like plumage.

Compare the three.

Detail Odile Bastien Wren
Job Sales intake Scheduling CRM upkeep
Starts when An inbound arrives A slot is proposed A run has a result
Reads Inbox, CRM Calendars CRM
Writes Drafts, tags Holds, drafts Fields, notes
Asks you before Sending a reply Booking or moving Merging records
Never Deletes a message Deletes a calendar Deletes a record

What none of them will do.

Send without a yesOutbound stops for a person, every time.
Guess a factA missing budget stays missing until someone says it.
Leave its toolsEach agent works inside a written list.
Skip the receiptNo step runs without leaving a line.

Hand over one queue. Keep every receipt.

Start with the inbound email you answer every morning.

Odile, Bastien and Wren standing together in full costume, deadpan.