Suggested by Ruvlek
Business impact · evidence 07:423of 5
Leila asked how the delay affects the buyer’s team. Push for a number next time.
Every score pointsto the moment behind it.
Ruvlek drafts each rubric score with the call excerpt behind it. Your coach checks the moment, then decides.
Anatomy of a score
Four layers behind one number.You can open every one.
A score is a rubric line, a moment from the call, a drafted reason and a coach’s decision. Nothing sits underneath.
- 01
The rubric line
Your team wrote it. Business impact carries 30% of the score and says what each level sounds like.
- 02
The moment
A timestamped excerpt from the transcript, opened at 07:42 with the buyer’s answer right after it.
- 03
The draft
Ruvlek suggests a score and a reason from the excerpt. It stays a draft, visible to coaches only.
- 04
The decision
Idris accepts, corrects or dismisses the draft. Only his decision ever reaches Leila.
Your rubric, in your words.Every coach, one standard.
Write each item, weight it and describe what each score sounds like. Drafts follow your wording, not ours.
Correct the draft, then approve.One approval sends three things.
Coaches change any score or note before it leaves the review. Every edit keeps the coach’s name.
Draft
Corrected by Idris Vale
Coach · 2 changesStrong question. Next time, ask what a week of manual tracking costs.
Idris approves Business impact at 4 of 5. Nothing below happens until he does.
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Feedback to Leila
The 07:42 moment, the score and Idris’s note, in her own review.
Sent to Leila Senn -
A playbook example
The excerpt joins the Discovery playbook under Business impact, for every rep to hear.
07:42 to 07:53 · saved -
A practice task
Quantify the impact on your next two calls. Idris checks both.
0 of 2 calls
CRM follow-ups need their own approval. Here, a separate task asks Leila to confirm the buyer’s baseline by 13 November 2026.
What the rep sees
Clear feedback.One thing to practice.
Leila gets the moment, her coach’s note and one drill. No leaderboards, no team rankings, no raw drafts.
Hear the moment
She replays 07:42 with the buyer’s answer, not the whole 18 minutes.
Read her coach’s words
Only notes Idris wrote or approved. The AI draft never reaches her.
Practice one thing
One drill across her next two calls, then a short check-in with Idris.
Feedback from Idris ValeDiscovery call with Dana Whitlock
New “If delivery slips a week, what does that do to your team’s month?”
Business impact4 of 5
Strong question. Next time, ask what a week of manual tracking costs.
Your next drillQuantify the impact on your next two calls
0 of 2 Who sees what,and when.
Short answers about suggested scores. Your coaches keep the final word on every one.
Who sees the suggested scores?
Coaches and admins only. A suggested score stays a draft inside the review. Reps see a score after a coach approves it, and only for their own calls.
Can a coach override a suggestion?
Always. A coach can change the score, rewrite the note, pick a different excerpt or dismiss the item. The approved version carries the coach’s name, and the draft stays in the history.
What happens if no coach approves it?
Nothing leaves the review. Unapproved drafts never reach the rep, never join a playbook and never write to your CRM. They wait in the coach’s queue until someone decides.
How long are calls and transcripts kept?
On the Team plan, recordings and transcripts are kept for 12 months and approved excerpts until you delete them. On the Organization plan, you set the retention period yourself.
Which languages can Ruvlek review?
Transcripts and drafts work in English, French, German, Spanish and Dutch. Write your rubric in any of them; coaches review each call in the language it was held in.
See it on your own calls.Bring one call and a rubric.
We score a sample call against your rubric, then walk your coaches through review, practice and CRM follow-up.
- Recording
- Scorecard
- Coach review
- Practice
- CRM
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