Last updated 1 November 2026
Call recordings and transcripts your recorder sends us, the rubric your team writes, the scores and notes your coaches approve, and the account details of the people you invite.
To draft rubric suggestions for a coach to review, to keep the playbook and practice record, and to write the follow-up a coach approves to your CRM. We do not sell data or use your calls to train models for other customers.
Reps see their own calls, feedback and drills. Coaches see the calls of the reps they coach. Admins manage access. Draft suggestions are never shown to a rep until a coach approves them.
You are responsible for the people you invite and for having consent to record the calls you send to Ruvlek.
Team is billed per rep per month, annually or monthly. Coach accounts are included. Organization terms are set in your order form.
You can export your rubric, playbook and practice record at any time. When a subscription ends we keep your data for 30 days, then delete it.
Single sign-on and an audit log on Organization. Every CRM write carries the name of the coach who approved it.
Data is encrypted in transit and at rest. Recordings are kept for the period your admin sets, from 30 days to 2 years.
Write to privacy@ruvlek.com. We answer within five working days.