After a coach signs off, Ruvlek writes the next step, due date, owner and call summary. Everything else stays yours.
Ruvlek writes only after a coach approves, and only to the fields your CRM admin allows.
Next-step task
The follow-up the coach approved, added as a task on the contact.
Due date
Taken from the approved task, never guessed from the call.
Owner
The rep on the call, matched to their CRM user.
Call summary
A short note on the call that the coach has read and approved.
Rubric scores Optional
Only when your admin turns them on, as a note on the activity.
Deal stage
Your reps and managers move deals.
Amount
Deal value is never edited.
Forecast category
Forecasts stay with sales leadership.
Contact owner
Ownership changes stay in your CRM.
Raw transcript
Stays in Ruvlek, under your retention settings.
A failed write waits in a retry queue with its reason, so a coach fixes it once. Nothing is written twice.
Pipewell field ‘Next step’ is locked by a validation rule.
Nothing was written. The task stays here with Idris Vale's approval until the rule allows it.
One notice in Ruvlek names the field and the rule, in words, not an error code.
Before each retry Ruvlek looks for the task in Pipewell, so nothing is written twice.
An approved task stays in the queue until it is written or the coach withdraws it.
Connects with
Calls come in from your recorder, dialer and video tool. Approved follow-up goes out to Pipewell or Northdesk.
Writes the approved next step, due date, owner and summary to the contact record.
Writes after approvalAdds the same approved fields to the deal as a task and an activity note.
Writes after approvalBrings recorded meetings into review with speaker names attached.
Reads callsSends finished recordings and transcripts to the coach’s review queue.
Reads callsAdds phone calls with the rep and the buyer already matched.
Reads callsMatches each call to its meeting, so the buyer’s name is right.
Reads callsTells a rep when a coach approves feedback or assigns a drill.
Sends noticesExports practice records and rubric scores for your own reports.
Exports reportsWrites the approved next step, due date, owner and summary to the contact record.
Writes after approvalAdds the same approved fields to the deal as a task and an activity note.
Writes after approvalBrings recorded meetings into review with speaker names attached.
Reads callsSends finished recordings and transcripts to the coach’s review queue.
Reads callsAdds phone calls with the rep and the buyer already matched.
Reads callsMatches each call to its meeting, so the buyer’s name is right.
Reads callsTells a rep when a coach approves feedback or assigns a drill.
Sends noticesExports practice records and rubric scores for your own reports.
Exports reportsUsing another CRM? Tell us in your demo request
Ruvlek asks your CRM for the fields above and nothing else, and a coach signs off before each write.
OAuth access covers the next-step task, due date, owner, summary and, if you turn them on, rubric scores.
Drafts never reach the CRM. Each write carries the name of the coach who approved it.
Every write is logged with the coach, the field and the time, ready for your security review.
Connect Pipewell or Northdesk
A CRM admin signs in once and approves the scopes.
Choose the fields
Allow the task, due date, owner and summary. Scores stay off until you want them.
Match reps to CRM users
Ruvlek suggests matches by work email. You confirm them.
Approve one test task
Check it lands on the record, then turn writes on for the team.
We score a sample call against your rubric, then walk your coaches through review, practice and CRM follow-up.