A role, a voice and a presence

Every agent is a character you define: what it does, what it knows, how it sounds and when it hands over to a person.

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Neri, Hearthlane's onboarding guide: short wavy hair, round glasses and a pleated white collar on a Lilt Blue backdrop
LiltVoice preset EN · FR
Character sheet Configured

Neri AI agent

Onboarding guide · Hearthlane agt_neri

Role
Explains the first session and helps choose a next step
Knowledge
First-session guide, lesson formats
Personality
WarmConciseCurious
Permitted
Explain, suggest a next step, repeat in French
Handoff
Any billing questionSela Renn's team

Five parts make an agent

Each part is a field your team writes and can change. Together they decide what Neri says, and where she stops.

Neri AI agent

Agent definition · Hearthlane

v3 · saved
01

Role

One job, in one sentence. Neri stays inside it and says so when a question falls outside.

01Role

Onboarding guide for Hearthlane. Explains a learner's first session and helps them choose the next step.

02

Knowledge

What she may draw on. Anything outside these sources, she says she doesn't know.

02Knowledge

  • First-session guide4 pages
  • Lesson formats and levels12 entries
  • Session length20 min
03

Personality

How she sounds, not what she says. Change the tone and the facts stay the same.

03Personality

WarmConciseCurious
  • Asks one question at a time
  • Says when she isn't sure
04

Permitted actions

A written list of what she may do. Anything not on it goes to a person.

04Permitted actions

  • Explain the first session
  • Suggest a next step
  • Repeat in French
  • Change billing
  • Edit an account
  • Book on someone's behalf
05

Human handoff

The point where a person takes over, with the conversation so far.

05Human handoff

When
Any billing or account question
To
Sela Renn's team
Says
“I'll bring in someone who can help with your account.”

Her face and voice are set in the creator. Open the creator

Sample conversation

Where Neri stops, a person takes over

Oren asks about billing. Neri knows it isn't hers to answer, says so, and brings in Sela Renn's team with the context.

  1. OrenLearner

    0:38

    “Can I change my account billing?”

    Asks a question outside Neri's role

  2. Neri AI agentOnboarding guide

    0:41

    “I'll bring in someone who can help with your account.”

    Handoff point reached: billing

  3. Sela RennTeam lead, Hearthlane

    0:44

    “Hi Oren, I'm Sela. Let's look at your billing together.”

    Joins with the handoff note

What Sela's team receives

Handed over at 0:41
Learner
Oren, first session not booked yet
Asked
To change his account billing
Already answered
What to prepare: one topic, a 20-minute first session
Language
Switched to French at 0:10, billing asked in English
  • Transcript so far 0:41
  • Reason for the handoff
  • What Neri already said
  • No change made to the account

Simulated in this demo. No real call is placed and no invitation is sent.

Five sample agents, five characters

Start from any of them. Each has its own role, voice preset, personality and a written point where it hands over.

  • Neri: short wavy hair, round glasses, pleated white collar on a Lilt Blue backdrop

    Neri

    Configured for Hearthlane

    Onboarding guide

    Voice
    Lilt EN · FR
    Personality
    Warm, concise, curious
    Hands over
    Billing and account questions
  • Pell: silver bob, gold earrings, a saffron and black coiled collar on a saffron backdrop

    Pell

    Customer support

    Voice
    Hollow Oak
    Personality
    Steady, patient
    Hands over
    Billing questions
  • Maru: blond curls, a cream ribbon ruff and a coral sweater on a coral backdrop

    Maru

    Language practice partner

    Voice
    Brisk
    Personality
    Playful, one correction at a time
    Hands over
    Plan or schedule changes
  • Ivo: shaved head, short beard, a silver and violet structured jacket on a violet backdrop

    Ivo

    Interactive training coach

    Voice
    Gravel
    Personality
    Direct, asks you to try again
    Hands over
    Questions about results
  • Sabe: short silver hair, hoop earrings, a high black collar woven with tape on an ink backdrop

    Sabe

    Narrator for creative audio

    Voice
    Velvet Low
    Personality
    Unhurried, theatrical
    Hands over
    Not needed: records only

The Agents plan includes three configured agents for $79 a month. See pricing

What a rehearsal changes

The same six moments, with an agent nobody tried and with one your team rehearsed.

The moment Without a rehearsal Rehearsed in Voicelabs
A simple question Reads out a whole paragraph Answers in two sentences, then asks one question
An interruption Keeps talking over the person Stops at 0:10 and answers the new question
“Can we do this in French?” Answers in English anyway Repeats the same facts in French, in the same voice
A question it can't answer Sounds certain anyway Says it isn't sure and offers a person
A billing question Guesses at a policy it was never given Hands over: “I'll bring in someone who can help with your account.”
The video drops The conversation ends Continues with audio, same voice and personality
The Voicelabs cast together in couture on a pearl-grey studio backdrop: Pell, Maru, Neri, Ivo and Sabe

Meet your agent before your customers do

Cast it, rehearse it, then invite it into the call.

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