Last updated 11 November 2026
How Voicelabs handles voices, recordings and calls, and the rules every agent you create follows.
Account details (name, work email, company), the agents you configure (appearance, voice preset, personality, knowledge you upload), the scripts and audio you generate, and usage counts for billing: generated-audio, audio-call and video-call minutes.
We do not sell personal data and we do not use your scripts, uploads or call audio to train models for other customers.
Voice presets such as Lilt are synthetic. A custom voice built from a real person's recordings needs that person's written consent, uploaded with the recordings. We can ask to see it, and we remove a voice when consent is withdrawn.
An agent joins a call as a named participant, for example “Neri · AI agent”. It hears the call audio and speaks; it never reads a meeting's chat history and never records unless the meeting's host allows it. Transcripts belong to the account that placed the agent in the call.
Call audio is kept for 30 days, transcripts for 12 months, generated audio until you delete it. Deleting an agent deletes its knowledge uploads within 7 days; backups are overwritten within 35 days.
You can access, correct, export or delete your data from the account settings, or by writing to privacy@voicelabs.example. We answer within 30 days.
Do not present an agent as a person, imitate someone without consent, place calls people did not agree to, or use an agent for decisions about credit, health or employment without a person reviewing them. We suspend agents that break these rules.
Create and Agents are separate monthly subscriptions. Generated-audio, audio-call and video-call minutes are three meters; video-call minutes are billed only as video minutes. Unused minutes reset monthly and prices exclude tax.
You are responsible for what your agents are configured to say. We tell you 30 days before a material change to these terms, by email and in the product.
Cast it, rehearse it, then invite it into the call.