Use cases

What an agent would do for your team

Four sample agents, four real tasks. See the question each one takes, how it answers and where a person steps in.

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Pell, the customer support agent, silver bob and saffron coiled-cord couture on a saffron backdrop
01PellSupport
Maru, the language practice partner, blond curls and a paper ruff on a coral backdrop
03MaruPractice
Neri, the onboarding guide, short wavy hair and round glasses on a Lilt blue backdrop
02NeriOnboarding
Ivo, the training coach, shaved head and a perforated silver jacket on a violet backdrop
04IvoTraining

01Customer support

A refund question, handed to the right person

Pell answers what it is allowed to, checks the order, then passes billing to your team with the whole story.

Pell, the customer support agent, holding a vintage telephone handset, in saffron coiled-cord couture on a saffron backdrop
Pell AI agent Voice Hollow Oak
Handoff to billingSample · HL-4127 Waiting for a person 0:41
Asked
I was charged twice for March. Can I get a refund?Amira Toll · 0:04
Pell said1
Refunds are handled by our billing team. I can check the order with you first.0:09
Checked2
Order HL-209312 identical charges, 3 MarchConfirmed by Amira
Handed to3
Sela Renn's team · billing0:38I'll bring in someone who can help with your account.

  1. Stays inside its role

    Explains how refunds work and never promises money back.

  2. Confirms the facts

    Reads the order and both charges back once, then moves on.

  3. Hands over with context

    Your team gets the question, what was checked and the transcript.

02Product onboarding

A first session that starts with one question

Neri walks a new Hearthlane learner through their first session, one question at a time, and helps them pick the next step.

Oren arrives with

  • What should I prepare for my first lesson?0:04
  • Can we do the session in French?0:10
  • What comes after the first one?0:24

New learner · no account history

Sample conversation 0:12

Bien sûr. Apportez un sujet que vous aimeriez pratiquer. Votre première séance dure 20 minutes.

Neri AI agentFRLilt · 0:12

Oren leaves with

  • One topic to practiseOrdering at a café
  • His first session20 minutes · in French
  • The next step, chosen by himBook the second session

Account questions go to Sela Renn's team

03Language practice

French practice, one correction at a time

Maru keeps the conversation going and fixes the one mistake that matters now. The rest waits for the end of the session.

Maru, the language practice partner, blond curls and a cream paper ruff on a coral backdrop
Agent
Maru AI agent
Voice
Brisk FR
Manner
Playful, patient, one fix at a time
Audio call Sample conversation · Léa, week 3 12:40

  1. Léa 0:52

    Hier, j'ai allé au marché et j'ai acheté des pommes rouge.

  2. Maru · AI agent 0:55

    Presque ! Avec aller, on dit « je suis allée ». Vous réessayez ?

    Correction 1j'ai alléje suis allée

  3. Léa 1:01

    Hier, je suis allée au marché.

  4. Maru · AI agent 1:04

    Parfait. Et qu'est-ce que vous avez acheté ?

Saved for the end of the sessiondes pommes rouge des pommes rouges 1 held

04Interactive training

Rehearse the hard call, then try again

Ivo plays the customer, stops at the moment that matters and asks for another take. Your team practises before the real call.

Role-playSample · scenario 07

A customer's order is two days late. They planned a birthday around it.

You play
Noor, support lead in her first week
Ivo plays
The customer, then the coach
Goal
Acknowledge, give one next step, under a minute
Ivo, the training coach, holding an open film clapperboard, in a perforated silver jacket on a violet backdrop
Ivo AI agent Voice Gravel · direct

  1. Take 10:48

    Your order is delayed. There's nothing I can do today.

    Ivo · try againStart with what they lost, then one next step.

  2. Take 20:41

    Sorry about the wait. I'll check with the warehouse.

    Ivo · try againCloser. Give them a time they can hold you to.

  3. Take 30:36

    I'm sorry, you planned around this. It ships tomorrow, and I'll email the tracking by 10:00.

    Ivo · that's the oneSaved to Noor's practice log for her manager.

Find the case closest to your work

Same platform, four setups. Each agent has a role, a voice and a point where it hands over to a person.

PellCustomer support NeriProduct onboarding MaruLanguage practice IvoInteractive training
Talks with Customers New learners Learners Your own team
Takes on Account and order questions The first session and the next step Spoken French practice Role-plays of hard calls
Voice Hollow Oak Lilt · EN, FR Brisk · FR Gravel
Shown here in Audio call Video call Audio call Video call
Hands over when Any billing question An account question A learner asks about billing A trainee asks for their manager
Never Promises a refund Guesses an answer it is unsure of Corrects two things at once Passes itself off as a real customer

Every agent can run as an audio or a video call, and joins as “Name · AI agent”.See how calls work

The Voicelabs cast together in couture on a pearl-grey studio backdrop: Pell, Maru, Neri, Ivo and Sabe

Meet your agent before your customers do

Cast it, rehearse it, then invite it into the call.

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