Alerts nobody triages
Your backend raises hundreds of OCPP events a day. Someone still has to find the five that matter.
NewNEVI uptime reports, filed for you
Your chargers fix themselves before anyone calls.
Salve watches every port on your network, diagnoses faults and fixes them remotely, day and night. Drivers keep charging. Your team keeps sleeping.
Works with any OCPP chargerLive in days, not monthsSOC 2 Type II
Built on the open standards of the industry, whatever hardware your network runs.
- OCPP 1.6J
- OCPP 2.0.1
- OCPI 2.2.1
- ISO 15118
- NEVI reporting
- REST API
A down charger costs a session.Often a customer.
Most faults don’t need a technician. They need someone awake at the right moment.
Avoidable truck rolls
A remote reset or unlock would usually do. A technician drives out anyway, at $250 a visit.
A swamped support line
The stranded driver calls. On-call picks up, opens three tools, then calls back.
Uptime that slips
NEVI funding expects 97% uptime per port. Every lost hour shows up in your quarterly report.
Your whole operation in one console.From first alert to monthly report.
Monitoring, diagnosis, remote fixes, field service and driver support work from the same live data.
Every port, in real time
The status of every port, uptime by site, and NEVI-ready exports for your quarterly reports.
Automatic diagnosis
Vendor error codes translated into causes and next actions.
Remote fixes
Resets, unlocks, firmware. Every rule runs automatically, waits for approval, or just alerts.
Field service
When a fault persists, the ticket reaches your field team with the diagnosis and the likely part.
Driver support
An assistant answers by phone and text, finds the charger and restarts the session.
How it works
What happens when a charger goes down.Nobody gets woken up.
The same incident, replayed step by step. Charger US*ARC*E0417, port 2, at 2:14 AM last night.
1m 55s
From fault reported to charger available. No ticket, no truck roll, no on-call page.
Detect, diagnose, fix · 24s Confirm it’s back in service · 1m 31s
-
2:14:07 AM+0s
Detect
The charger reports a fault. Salve ties it to the site, the port and its full history.
-
2:14:09 AM+2s
Diagnose
The vendor error code is matched against known cases. Likely cause: a stuck connector latch.
-
2:14:31 AM+24s
Fix
The rule you set for this case runs: a remote unlock, then a soft reset.
-
2:16:02 AM+1m 55s
Confirm
Salve checks the charger reports Available, runs a test session and closes the incident.
If the fault persists, a ticket goes to your field team with the diagnosis and the charger’s history. The driver gets a text.
Your whole network, on one map.Every incident closes on it.
Every port reports its state in real time. A fault lights up on the map, gets diagnosed and fixed remotely, and the charger goes back to Available.
AvailableFault openFixed remotelyField visit
Live · 24 metro areas Resolved1m 55s
South Station Garage, Boston
US*ARC*E0417 · port 2
ConnectorLockFailureUnlock, then soft reset
4/4
Field visit2:31 AM
I-5 Travel Center, California
US*ARC*E0152 · port 1
GroundFailureTicket INT-2318 to field team
onsite
Remote fix running0:29
Fulton Market Garage, Chicago
US*ARC*E0233 · port 1
EVCommunicationErrorReconnect OCPP
3/4
1,612
ports monitored
38
sites in 21 states
47
incidents resolved today
1m 48s
median time to resolve
Networks across the US run their chargers on Salve, day and night.
What our customers say
“Nobody gets up at 3 AM for a stuck latch anymore. We read the night report over coffee.”
71%
of incidents fixed without a truck roll
One price per port.No onboarding fees.
You pay for the ports we watch. Not for seats, not for alert volume.
Essentials
To watch your first sites.
$5$6
per port, per month, billed yearlyIncluded
- Real-time monitoring
- Alerts ranked by severity
- Vendor error-code diagnosis
- Uptime by site
- NEVI uptime exports
Operations
Most popularTo automate the night shift.
$10$12
per port, per month, billed yearlyEverything in Essentials, plus:
- Automatic remote fixes
- Rules by site and charger model
- Pre-filled tickets for field teams
- Driver support by text
Network
For multi-state networks and public agencies.
Customfrom 500 ports
Everything in Operations, plus:
- Phone assistant for drivers
- Custom API and integrations
- Contractual uptime SLA
- Guided rollout
Example · 200 ports on Operations = $2,000 / month
Prices exclude sales tax. Updates, hosting and email support included.
Before you plug in.The questions we hear most.
Another technical question? We answer within one business day.
Ask your questionWhich chargers are compatible?
Any charger that speaks OCPP 1.6J or 2.0.1, from any hardware vendor. Connecting one is a single change of its backend URL.
Do we have to replace our current CSMS?
No. Salve can sit in front of your current CSMS and relay every OCPP message to it, or replace it entirely.
Which fixes run automatically?
The ones you choose. Every rule is set to run automatically, wait for approval, or simply alert your team.
How are field visits handled?
The ticket goes to your field team or contractor by email or API, with the diagnosis, the charger’s history and the likely part.
Where is our data hosted?
In AWS us-east-2 (Ohio) with a replica in us-west-2 (Oregon). Salve is SOC 2 Type II audited, and data never leaves the United States.
How long does it take to go live?
Your first site is connected within days. We tune the automation rules with your team during the first month.
See your own chargers in Salve.In 30 minutes, with your data.
We replay a week of your OCPP logs and show you what Salve would have fixed on its own.
- With a network operations expert, not a sales rep
- A log export is enough. No access to your chargers needed