Sign in Book a demo

Platform

From fault to fixed,
in one console.

Salve watches every port, reads the error codes, fixes what can be fixed remotely and sends a truck only when one has to go. Drivers hear about it before they think to call.

Book a demo See the five modules
Any OCPP 1.6J or 2.0.1 chargerWorks beside your current CSMSFirst site live in an afternoon

Five modules, one incident record

Each module does one job well.Together they close the loop.

Start with monitoring and switch the rest on site by site. Every module writes to the same incident, so nothing falls between teams.

01 · Monitoring

See every port, every second.

Every charger reports its state live. A port that stops mid-session or drops its heartbeat lights up in seconds, long before a driver leaves a one-star review.

Network · last 24 hoursLive
1,612ports1,608online384charging now2faulted
2:14 AM · fault, fixed in 1:55
12 AM6 AM12 PM6 PMNow
Ponce City Deck · 104 ports2s ago
Available 74Charging 26Faulted 2Offline 2
Uptime · 30 daysNEVI ≥ 97% 99.1 %
Port 11 stopped mid-session Caught 8 seconds after its last heartbeat. One incident opened, nobody paged. INC-4812 opened
02 · Diagnosis

Error codes, read for you.

Raw OCPP messages in, one plain sentence out, with the fix that worked last time.

02:14:07→StatusNotification
"status": "Faulted",
"errorCode": "EVCommunicationError"
Plain English94% sure The charger lost its link to the charging module. Fix: reconnect, then soft reset
03 · Remote fix

Fixed before anyone wakes up.

Your approved playbook runs, then a test session proves it worked.

UnlockConnector3s
Reset · Soft41s
Test session · 0.5 kWh58s
Close incident13s
Available1:55fault to charging
04 · Field service

A truck only when it has to go.

When a fault needs hands, the visit is booked with the cause, the part and the evidence already filled in.

Field visitPre-filled
INT-2318 · I-5 Travel CenterKettleman City, CA · port 1
Likely causeGround fault, DC side
BringDC contactor 7731-B
AssignedWestline Field Ops
Arrive byToday, 10:30 AM
Fixed on the first visit93%
Sent byEmailWebhookAPI
05 · Driver support

Drivers know before they call.

The driver at the charger hears from you first: what happened, how long, and when it is back.

Fulton Market GarageCharger 1 · text message
Charger 1 paused your session. We’re restarting it, back in about 2 minutes.
2:14 AM
ok thanks
Your session restarted on charger 1. Drive safe!
2:16 AM
Driver calls−42%first 90 days
SMSPush in your appCharger screen

Operators on Salve

Fewer trucks, fewer pages.Same chargers.

All customer stories
We used to roll a truck for anything that blinked red. Now the truck goes out with the right part, to a charger Salve already tried to fix twice. My techs finally trust the tickets.
Marcus ReyesDirector of Field Operations, Voltline · Phoenix, AZ
64%fewer truck rolls
3 → 0night pages a week
11 daysto cover 38 sites
Prairie Charge81%fixed remotely
The night report is the first thing I read. Forty-some faults, three that needed us. The rest say “fixed remotely” and link to the proof.
Jordan HaleCTO, Prairie Charge · Wichita, KS
Tidewater−47%driver calls
Drivers get a text before they reach for the phone. Our call volume dropped in the first month, and the calls we do get are shorter.
Priya NatarajanHead of Driver Experience, Tidewater · Norfolk, VA

You stay in control

You set the rules.Salve follows them, every time.

Nothing runs on a charger that you have not approved. Playbooks, rules, reports, integrations and access live in one place.

Write the fix once. Salve runs it every time.

A playbook is your best technician’s routine, written down: the steps, the waits, the checks and when to give up. You approve every version, and you can switch any of them off per site.

  • Steps, waits and checks in plain language, no code
  • Versioned, with who approved what and when
  • Guardrails that no playbook can override
Stuck latch · HX-150v3 · live
WhenConnectorLockFailure
DoUnlockConnector · 5s
ThenReset · Soft
CheckTest session · 0.5 kWh
ElseBook a field visit
Guardrails
Max 2 resets a day
Never mid-session
Ask before firmware
Run at Union Station Lot
Success, last 30 days92%

Results · sample customer

What the first 90 days look like.Brightway Charge, 412 ports in Texas.

Read the Brightway story

71%

of incidents fixed without a truck roll

1m 48s

median time from fault to charging again

98.6%

network uptime, up from 94.1%

42%

fewer driver calls to support

See what Salve would have fixed last month.

Connect one test site. We replay its last 30 days of faults and show which ones Salve would have closed on its own, and what that would have saved.

Book a demo See pricing